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Cancellation of Orders:
If an online order is placed for a license plate number that is not eligible, does not fall within the Restrictions, and therefore must be cancelled OR if you place an order online and request that it be cancelled, OR if your order must be cancelled because you are unable to provide a valid registration copy for the license plate number you ordered, we will refund your order total minus 5%.

Why is this? Because we have made every effort we can to get our customers to understand that we can only reproduce certain numbers. It costs us money when an order is placed online, and it costs us time and money to cancel and refund an order. If you are not sure whether your license plate number is eligible, please contact us.

Registration Copies:
We are required by the State of Delaware Division of Motor Vehicles to obtain a copy of the valid registration card for each and every license plate order that is placed with us. You may also send us a copy of the Vehicle Title, as long as the expiration date has not expired. We CANNOT accept a temporary registration under any circumstances. We will begin processing your order as soon as it is placed, but will not begin manufacturing your license plate until we have received the required registration or title copy.

Shipping schedule:

  • Porcelain and Stainless Steel Registration License Plates - approximately 3 weeks.
  • Oval Style Beach/City License Plates: approximately 2 weeks.
  • License Plate Frames: approximately 1 week.
Please note, our shipping schedule is approximate because we offer a custom process, and our shipping schedule can and does vary based upon a number of factors. We strive to get every customer their order in a timely fashion, and appreciate their patience. Customers who place their order online will receive an automated email when their order has been shipped.

Shipping Method:
We ship all registration plate orders via United States Postal Service Priority Mail. Aluminum oval tags and grommets are shipped via United States Postal Service First Class Mail. License Plates are shipped in an envelope measuring 9 1/2” x 12 1/2”. Frames are shipped in a box measuring 11 1/2” x 13 1/2” x 2 1/2” deep. If the above dimensioned packaging will not fit within the mailbox of the shipping address provided to us, your postal carrier will likely leave you a notice for you to claim you shipment. Priority Mail is an expedited service, offering delivery on average in 2-3 days.

Payment Processing:
Credit card payments will be processed immediately upon order placement. Checks and Money Orders will be deposited immediately upon their arrival. The processing of your payment DOES NOT mean that we have shipped your order. As our License Plates are custom made for each order, full payment is required for us to begin processing your order.

Returns:
For order placed directly with us via internet, fax, mail, or phone, or your order was placed with DMV, we will accept returns on our Oval Style Beach/City Plates under the following conditions:

  • The License Plate must be in as-received condition with all four rubber grommets in place.
  • Returns will incur a 10.00 re-stocking fee, thus you will be refunded your original purchase price, minus $10.00.
  • You are also responsible for any costs involved in shipping the plate back to us.
  • In regards to Black and White Registration License Plates, we unfortunately cannot offer returns, as each plate is custom made.

Returned Checks:
A $15.00 returned check service charge will be assessed for each dishonored check that is returned to us by the bank.

Quality:
We use only the finest materials, processes, and services available. We make every effort to insure that our License Plates are aesthetically pleasing when viewed from a distance of five feet.
As the process of producing our plates is very difficult, minor cosmetic flaws will certainly be expected.
Should you have a concern regarding the quality of your license plate upon arrival, please contact us immediately so that we may attempt to resolve the issue.

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